Listers
Listers have used the Contact Sales Improvement Programme since 2004 and have seen a consistent rise in sales throughout its use. The regular monthly support visits ensure that each salesperson gets full benefit from the system and managers get consistent feedback on areas of focus and of improvement.
Managers have the ability to see clearly exactly what is happening in their dealership at any time with the use of uncomplicated and informative charts that Contact produces.
The training courses provided by Success Unlimited compliment the system perfectly; improving the focus on the number and quality of appointments that are both made and kept each day. The combination of Contact and training courses have enabled us to monitor our enquiries against sales and activity, also helping to improve both sales and Customer Support Index results.
David Colbeck
General Manager
Listers Mercedes of Hull