Handling Customer Complaints (1 Day)
No matter how well organised and effective we make our business, Customer complaints are an inevitable part of life.
Of course, employing the right staff and giving them proper training and motivation will help minimise the number, but until the perfect product is built, there will always remain a need to make sure that any complaint received is dealt with in a professional and timely manner.
‘Handling Customer Complaints’ is a one-day course that provides all staff with the essential skills and focus to deal with complaints quickly and effectively before they get out of hand.
- Why people complain
- The best place to take a complaint
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- Effective listening
- Calming angry Customers
- Understanding the complaint
- Dealing with abusive people
- Preventing other Customers getting the wrong impression
- The ‘five minute’ principle