Customer Handling Skills (1 Day)
Customer’s expectations are increasing daily. Customers are better informed and more demanding than ever before and the competition to obtain and keep these Customers is getting tougher by the minute.
The difference between keeping and losing a customer depends almost entirely on the experience that your customer facing staff provide.
This unique, one day, high intensity training course, is totally committed to providing the essential focus, skills and motivation to provide the highest levels of Customer care each and every day to keep your Customers coming back for more.
- The importance of a positive attitude
- How attitude affects your communication
- Staying positive when things get tough
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- The three levels of communication
- Creating a positive first impression
- The secret of Sparkle!
- Effective listening
- Understanding and responding to body language
- The extra step