The Exceptional Receptionist (1 Day)
The Customers first point of contact is critical to your business. This is usually with your receptionist who immediately becomes the important person in your Company. In fact they are ‘the voice and the face of your Company’.
What kind of impression do Customers get when they ring your Company?
What kind of impression do Customers get when they visit your Company?
Is it one of a well-organised business, staffed by professional enthusiastic people who value your Customers?
In short is it exceptional? Will it give you the edge over your competition?
This one day training course is totally committed to giving receptionists the essential focus, skills and motivation to create an exceptional impression on every person who rings or visits your business.
- How attitude effects your communication
- Creating a positive first impression every time
- The three levels of effective communication
- Understanding your Customers primary needs
- Choosing and protecting your attitude
- How to take messages professionally
- The secret of sparkle
- Making sure messages are passed on
- Last impressions last