Managing & Motivating Staff (1 Day)
Many people recognise that one of the key elements of a successful business is the relationship between Staff and Customers, yet they underestimate the importance of their own relationships with their staff in order to help them achieve this.
This one - day course is designed for Directors, Managers, and Supervisors to help them develop the inter - personal and motivational skills to help their staff feel part of a valued and highly effective team.
Packed with practical management techniques to improve performance and deal with negative staff, this course is an absolute must for any one wishing to improve their management skills.
- The three secrets of top managers
- Developing and keeping a positive attitude
- Communication skills
- Improving relationships with your staff
- The truth about ‘motivation’
- Motivating different people differently
- Coping with negative staff
- Effective feedback
- Simple incentives to increase performance