Telephone Sales Skills (1 Day)
Studies have shown that at least 50% of most dealerships sales enquiries are likely to come by telephone, which means that half of your sales opportunities begin or end with a phone call!
Studies also show that, people visiting your dealership as a result of an appointment made by telephone, are twice as likely to buy a car, than ‘walk in’ Customers.
‘Telephone Sales Skills’ is a unique high intensity one day training course, totally committed to giving Salespeople the essential focus, skills and motivation to turn incoming telephone enquiries into appointments and ultimately sales.
- Why more appointments means more sales
- Creating the right impression every time
- Having a planned approach to increase your chances
- How your attitude affects your communication
- How to build rapport
- Directing the conversation
- Getting the Customers phone number every time
- Three easy steps to getting the appointment
- Dealing with the price shopper
- Making sure that the appointment is kept